Last Modified: Jun 16, 2026
This Privacy Policy explains how ChatMember, operated by TeleMainia, LLC d/b/a ChatMember (“ChatMember,” “we,” “us,” or “our”), collects, uses, discloses, and retains Personal Information when you access or use ChatMember.com, the ChatMember website, member account tools, payment features, Favorite Alerts, SMS text alerts, complaint forms, customer support, the telephone chatline, and any related services that link to this Privacy Policy (collectively, the “Services”).
This Privacy Policy applies to members, callers, website visitors, persons who submit complaints or removal requests, and other persons who interact with the Services. It does not apply to any third-party website, service, payment platform, telecommunications carrier, or other third-party platform that is governed by its own privacy policy.
Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understand this Privacy Policy.
The Services are intended only for adults who are at least 18 years old and have reached the age of majority where they live. The Services include adult-oriented telephone entertainment and related website features.
We do not knowingly collect Personal Information from anyone under 18. If we learn that we have collected Personal Information from a person under 18, we will delete that information or take other appropriate action.
If you are under 18, do not use the Services, create an account, call the chatline, submit information through ChatMember.com, purchase minutes, sign up for Favorite Alerts, or otherwise provide information to us.
This Privacy Policy covers Personal Information collected through or in connection with:
“Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to a particular person, household, device, or account. Depending on applicable law, similar terms such as “personal data” or “personal information” may be used.
Personal Information does not include aggregated or deidentified information that cannot reasonably be used to identify you.
We collect Personal Information directly from you, automatically through the Services, from our systems and records, and from service providers or other sources that support our operations.
We may collect account and contact information, including:
We may collect information related to your use of the telephone chatline and your ChatMember account, including:
We do not record live conversations between callers. However, we may collect, record, review, or retain certain other audio, message, and activity information as described below.
We may collect and review certain audio, message, and moderation-related information, including:
We may monitor and moderate activity for safety, compliance, fraud prevention, quality control, and enforcement purposes. Moderators may require a caller to re-record certain content, block a caller, disable an account, restrict access, or take other action if conduct violates our terms, policies, or legal requirements.
We do not use voice recordings to create biometric templates or identify a person by biometric characteristics unless we separately disclose that practice and obtain any consent required by law. Voice recordings may still be considered sensitive Personal Information under some privacy laws.
When you make a purchase, add or update a payment method, or otherwise use payment features, we may collect or process purchase, payment, billing, and transaction information, including:
Payment card processing may be handled by payment processors and related service providers. We do not intend to store full payment card numbers longer than reasonably necessary for payment processing, fraud prevention, chargeback management, account administration, and legal or operational recordkeeping.
If you sign up for Favorite Alerts or provide a mobile phone number for SMS alerts, we may collect and use SMS-related information, including:
Favorite Alerts are service alerts that notify you when one of your selected Favorites logs into the chatline. They are not marketing text messages.
If you submit a complaint, report abuse or illegal content, or request content removal, we may collect information submitted through the complaint form or related communications, including:
We may collect or receive fraud prevention, verification, and security information, including:
When you access or use the website or related online Services, we may collect certain information automatically, including:
Some information collected through the Services may be considered sensitive Personal Information under certain privacy laws. Depending on your interaction with the Services, this may include:
We use sensitive Personal Information only for purposes reasonably necessary and proportionate to provide and administer the Services, process transactions, maintain accounts, send requested alerts, prevent fraud, protect security, comply with law, enforce our terms, and perform other purposes disclosed in this Privacy Policy.
We do not use sensitive Personal Information to infer characteristics about you except as disclosed in this Privacy Policy or as permitted by applicable law.
We may collect, create, use, and disclose aggregated, deidentified, statistical, or technical information that does not identify you. For example, we may use aggregated information to evaluate usage, purchase activity, fraud trends, operational performance, or service performance.
If we combine aggregated or deidentified information with Personal Information so that it can reasonably identify you, we treat the combined information as Personal Information.
We collect Personal Information from the following sources:
We use Personal Information for the following purposes:
If you choose to receive Favorite Alerts or other SMS text alerts from ChatMember, we may use your mobile phone number and related communication information to send the alerts you request.
Favorite Alerts notify you when one of your selected Favorites logs into the chatline. To receive Favorite Alerts by SMS, you must provide a mobile phone number, agree to receive text messages, turn alerts on, select the Favorites for whom you want alerts, and select the maximum frequency of alerts. You may turn alerts on or off through your ChatMember account.
Message frequency depends on your alert settings and the activity of the Favorites you select. When alerts are turned on, you may select a maximum frequency of approximately one SMS alert every 15, 30, 60, 90, or 120 minutes. Message and data rates may apply.
You may opt out of SMS text messages at any time by replying STOP. You may request help by replying HELP. You may also manage alert settings through your ChatMember account.
Consent to receive SMS text messages is not required to use the chatline or make purchases on the chatline.
ChatMember does not sell, rent, share, or disclose mobile phone numbers, SMS opt-in data, or SMS consent records to third parties or affiliates for their marketing or promotional purposes. We may disclose SMS-related information to service providers that help us operate the Services and messaging program, such as SMS messaging providers, carriers, hosting providers, security vendors, fraud-prevention vendors, and other vendors that process information for us, but only as needed to provide services to ChatMember, comply with law, prevent fraud or abuse, protect our rights, or operate the messaging program.
We may disclose Personal Information as described below.
We disclose Personal Information to service providers and contractors that perform services for us, including:
These service providers and contractors may use Personal Information only as permitted by their agreements with us and applicable law.
We may disclose Personal Information to payment processors, banks, card networks, payment gateways, fraud prevention vendors, chargeback-prevention services, phone verification providers, and similar recipients to process payments, verify transactions, prevent fraud, manage disputes, process refunds, and protect the Services.
We may disclose mobile phone numbers, SMS consent records, message delivery information, and related information to SMS providers, telecommunications carriers, messaging intermediaries, and related service providers as needed to send requested messages, process opt-out and help requests, comply with carrier requirements, prevent abuse, and operate the messaging program.
We do not disclose mobile phone numbers, SMS opt-in data, or SMS consent records to third parties or affiliates for their marketing or promotional purposes.
We may disclose Personal Information to customer service providers, moderation personnel, compliance personnel, complaint-handling providers, and safety-related service providers to provide support, review complaints, enforce our terms, respond to abuse reports, and protect users and the Services.
We may disclose Personal Information to attorneys, accountants, auditors, consultants, insurers, and other professional advisers.
We may disclose Personal Information if required or permitted by law, court order, subpoena, legal process, regulatory request, government request, tax authority request, law-enforcement request, or similar legal or compliance requirement.
We may disclose Personal Information if we believe disclosure is appropriate to protect the rights, property, safety, or security of ChatMember, users, callers, service providers, or others, or to detect, investigate, prevent, or respond to fraud, abuse, unlawful activity, security incidents, or policy violations.
We may disclose or transfer Personal Information in connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, receivership, or similar business transaction.
We may disclose Personal Information with your consent or at your direction.
Depending on your interactions with the Services, we may disclose the following categories of Personal Information to the recipients described in Section 7:
| Category | Examples | Categories of Recipients |
|---|---|---|
| Identifiers | Name, username, email address, phone number, mobile phone number, billing address, IP address, member ID, account identifiers | Service providers, payment processors, SMS providers, carriers, fraud prevention vendors, customer support providers, professional advisers, legal/compliance recipients |
| Customer records information | Contact information, payment information, billing information, account information | Payment processors, fraud prevention vendors, customer support providers, professional advisers, legal/compliance recipients |
| Commercial information | Purchases, order history, minute packages, Favorite Alerts purchases, refund history, chargebacks | Payment processors, fraud prevention vendors, chargeback vendors, customer support providers, professional advisers |
| Internet or electronic network activity information | IP address, login activity, device information, browser information, pages accessed, logs | Hosting providers, security providers, analytics providers, fraud prevention vendors |
| Approximate geolocation information | Approximate location inferred from IP address or billing information | Fraud prevention vendors, payment processors, security providers |
| Audio or sensory information | Greetings, name recordings, private messages, live chat requests, customer service calls | Moderation personnel, customer support providers, compliance providers, legal/compliance recipients |
| Account and preference information | Favorites, alert preferences, SMS opt-in status, SMS opt-out status, communication preferences | SMS providers, carriers, hosting providers, customer support providers |
| Sensitive Personal Information | Account credentials, payment account information, audio recordings if sensitive under applicable law, information related to adult-oriented services | Service providers, payment processors, fraud prevention vendors, security providers, professional advisers, legal/compliance recipients |
| Inferences and internal records | Risk indicators, account status, moderation records, enforcement records, fraud indicators | Fraud prevention vendors, security providers, customer support providers, professional advisers, legal/compliance recipients |
We do not knowingly sell Personal Information collected through the Services.
We do not knowingly share Personal Information collected through the Services for cross-context behavioral advertising, targeted advertising, or interest-based advertising.
We do not knowingly sell or share Personal Information of persons under 16. The Services are not intended for persons under 18.
If our practices change, we will update this Privacy Policy and provide any opt-out mechanism required by applicable law.
The Services may use cookies, pixels, tags, scripts, log files, and similar technologies to operate the website, authenticate users, maintain sessions, remember preferences, improve performance, analyze usage, detect fraud, protect security, and support website functionality.
Cookies are small files placed on your browser or device. You may be able to control cookies through your browser settings. If you block or delete cookies, some Services may not work properly.
We may use:
We do not knowingly use cookies or similar technologies to sell Personal Information or share Personal Information for cross-context behavioral advertising.
Some browsers allow you to send “Do Not Track” signals. There is no uniform industry standard for responding to those signals. The Services do not currently respond to Do Not Track signals.
Some browsers and browser extensions support the Global Privacy Control or similar opt-out preference signals. If we detect a legally recognized opt-out preference signal from your browser or device, we will make reasonable efforts to honor it as required by applicable law.
Because we do not knowingly sell Personal Information or share Personal Information for cross-context behavioral advertising, an opt-out preference signal may not change how we process your Personal Information unless our practices change.
We retain Personal Information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, administer accounts, process purchases, maintain payment and billing records, provide Favorite Alerts, document SMS consent, manage disputes and chargebacks, prevent fraud, protect security, moderate activity, enforce our terms, comply with law, and support business operations.
The length of retention depends on the type of information, the purpose for which it was collected, the nature of the relationship, our legal and business needs, potential risks of harm, and applicable legal requirements.
Examples include:
At the end of the applicable retention period, we delete, destroy, or deidentify Personal Information in accordance with applicable law and our recordkeeping practices.
We use reasonable administrative, technical, and physical safeguards designed to protect Personal Information from accidental loss or destruction and from unauthorized access, use, alteration, and disclosure.
However, no website, telephone service, online account system, payment system, text messaging system, storage method, or transmission method is completely secure. We cannot guarantee that Personal Information will be completely secure.
You are responsible for maintaining the confidentiality of your username, password, member ID, PIN, and account credentials. You should use secure devices and networks when accessing your account or communicating with us.
The Services may contain links to third-party websites, services, tools, or resources. The Services also use third-party service providers for payment processing, SMS messaging, fraud prevention, customer support, security, hosting, and similar functions.
We do not control third-party websites or services, and this Privacy Policy does not apply to third-party websites or services that are governed by their own privacy policies.
You should review the privacy policies and terms that apply to any third-party website or service you access.
The Services are operated from the United States and are intended for users in North America. Credit cards are accepted only with billing addresses in the United States or Canada.
If you access the Services from outside the United States, your Personal Information may be transferred to, stored in, or processed in the United States or other countries where we or our service providers operate. The privacy laws of those locations may differ from the laws where you live.
If Canadian privacy law applies to your Personal Information, we collect, use, and disclose your Personal Information with your consent or as otherwise permitted or required by applicable law.
We identify the purposes for which we collect, use, and disclose Personal Information in this Privacy Policy and, where appropriate, at the time the information is collected. We limit the collection, use, disclosure, and retention of Personal Information to what is reasonably necessary for the purposes described in this Privacy Policy, including providing the Services, administering accounts, processing purchases, sending requested Favorite Alerts, preventing fraud, protecting security, complying with law, and enforcing our terms.
You may request access to Personal Information we hold about you and may request correction of inaccurate or incomplete Personal Information, subject to applicable legal limits. You may also withdraw consent to our collection, use, or disclosure of Personal Information where processing is based on consent. Withdrawal of consent may limit our ability to provide certain Services. For example, if you withdraw consent to receive SMS Favorite Alerts, we will not be able to send those alerts by SMS. Withdrawal of consent does not affect processing that occurred before the withdrawal or processing permitted or required by law.
We may transfer Personal Information to service providers located in the United States or other jurisdictions where we or our service providers operate. These service providers may process Personal Information for hosting, payment processing, SMS messaging, fraud prevention, customer support, security, analytics, and other operational purposes. Personal Information processed outside Canada may be subject to the laws of the jurisdiction where it is processed and may be accessible to courts, law enforcement, government agencies, or regulatory authorities in that jurisdiction.
If you have questions about our privacy practices, want to request access or correction, want to withdraw consent, or want to make a privacy complaint, you may contact us using the information in Section 25.
Depending on where you live and subject to applicable law, you may have certain privacy rights regarding your Personal Information. These rights may include the right to:
We honor privacy rights to the extent required by applicable law. These rights may be limited by exceptions, verification requirements, and our legal obligations.
To submit a privacy request, contact us using the information in Section 25. We may need to verify your identity before fulfilling a request. We may ask you to provide information reasonably necessary to verify your identity and process your request, such as your name, email address, phone number, member ID, account information, or other information associated with your account or request.
If applicable law gives you the right to appeal a decision we make regarding your privacy request, you may appeal by contacting us using the same method you used to submit the request and stating that your submission is an appeal.
Where required by applicable law, you may designate an authorized agent to submit a privacy request on your behalf.
We may require the agent to provide proof that you authorized the agent to act on your behalf. We may also require you to verify your identity directly with us or confirm that you gave the agent permission to submit the request.
This Section 19 applies to California residents to the extent the California Consumer Privacy Act, as amended, applies to us.
In the preceding 12 months, we may have collected the following categories of Personal Information:
| Category | Examples | Purposes |
|---|---|---|
| Identifiers | Name, username, email address, telephone number, mobile phone number, billing address, IP address, member ID, account identifiers | Account administration, login, purchases, SMS alerts, customer support, fraud prevention, security, legal compliance |
| Personal information under Cal. Civ. Code § 1798.80 | Contact information, payment information, billing information, account information | Account administration, payment processing, billing, fraud prevention, customer support, recordkeeping |
| Protected classification characteristics | Age or age confirmation, where collected or inferred from use of an adult-only service | Age restriction, eligibility, legal compliance |
| Commercial information | Purchases, minute packages, order history, payment methods, Favorite Alerts purchases, refunds, chargebacks | Payment processing, billing, account administration, dispute resolution, fraud prevention |
| Internet or electronic network activity information | IP address, device information, browser information, login activity, pages accessed, interaction data | Website operation, security, analytics, fraud prevention, troubleshooting |
| Geolocation data | Approximate location inferred from IP address or billing information | Fraud prevention, security, legal compliance, payment verification |
| Audio or sensory information | Greetings, name recordings, private messages, live chat requests, customer service calls | Service operation, moderation, quality control, compliance, customer support, enforcement |
| Professional or employment-related information | Not generally collected from ChatMember users unless voluntarily submitted in communications or complaints | Customer support, complaint handling, legal compliance |
| Inferences | Internal records or conclusions from account, purchase, chatline, moderation, fraud, or support activity | Fraud prevention, account administration, enforcement, business operations |
| Sensitive Personal Information | Account credentials, payment account information, audio recordings if treated as sensitive, information related to adult-oriented services | Account access, payment processing, fraud prevention, security, legal compliance, service operation |
We do not collect Personal Information from users under 18 because the Services are not intended for minors.
We collect Personal Information from the sources described in Section 4.
We collect and use Personal Information for the purposes described in Section 5.
We may disclose the categories of Personal Information listed in Section 19.1 to the categories of recipients described in Sections 7 and 8.
We do not knowingly sell Personal Information.
We do not knowingly share Personal Information for cross-context behavioral advertising.
We do not knowingly sell or share Personal Information of consumers under 16.
We use sensitive Personal Information only for purposes reasonably necessary and proportionate to provide and administer the Services, process transactions, maintain accounts, send requested alerts, prevent fraud, protect security, comply with law, enforce our terms, and perform other purposes permitted by applicable law.
We do not use sensitive Personal Information collected through the Services to infer characteristics about you except as disclosed in this Privacy Policy or as permitted by applicable law.
We retain each category of Personal Information for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to legal, operational, accounting, security, tax, fraud-prevention, dispute-resolution, and recordkeeping needs. See Section 12 for more information.
Subject to applicable law, California residents may have the right to:
To exercise these rights, contact us using the information in Section 25.
We may need to verify your identity before fulfilling a request. You may designate an authorized agent to submit a request on your behalf if the agent satisfies applicable legal requirements.
Favorite Alerts may involve payment for a service feature, but we do not provide a discount, reward, premium feature, price difference, or service difference in exchange for the sale, sharing, retention, or disclosure of Personal Information.
If we offer any financial incentive or loyalty program that is subject to California privacy law, we will provide any required financial incentive notice.
Nevada law provides Nevada residents with a limited right to opt out of certain sales of covered information. We do not currently sell covered information in a manner that triggers Nevada’s sale opt-out requirements.
A Nevada resident who wishes to submit a request may contact us using the information in Section 25.
We may use fraud prevention tools, transaction rules, security systems, and risk indicators to help detect fraud, prevent chargebacks, protect the Services, and enforce account restrictions. For example, suspicious payment activity, chargebacks, fraud alerts, excessive failed transactions, or blocked payment methods may result in account review, transaction limits, account suspension, phone-number blocking, or payment-method restrictions.
We do not use automated decision-making or profiling to make decisions that produce legal or similarly significant effects, unless disclosed where required by applicable law.
Where applicable law provides rights regarding automated decision-making or profiling, we will honor those rights as required.
We will not unlawfully discriminate or retaliate against you for exercising privacy rights.
This does not limit our ability to deny, suspend, restrict, or terminate access where Personal Information is necessary to provide the Services, process payments, verify account activity, prevent fraud, maintain security, comply with law, enforce our terms, or protect our rights or the rights of others.
We may update this Privacy Policy from time to time. The updated Privacy Policy will be posted on ChatMember.com with a revised “Last updated” date. Changes are effective when posted unless otherwise stated.
If we make material changes, we may provide additional notice as required by law or as appropriate under the circumstances.
You should review this Privacy Policy periodically.
We aim to make this Privacy Policy reasonably accessible to individuals with disabilities. If you need this Privacy Policy in an alternative format, contact us using the information in Section 25.
If you have questions about this Privacy Policy or want to submit a privacy request, contact us at:
ChatMember
TeleMainia, LLC
2780 S Jones Blvd. Ste 200-3444
Las Vegas, NV 89146
Email: privacy@chatmember.com
Phone: (877) 771-4255
For SMS text alerts, you may reply STOP to opt out or HELP for help.